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Technical Support Engineer – Hull

Location: Hull Department: Engineers
We are currently seeking a Technical Support Engineer to work within the IPCCTV & Technical Team based in our Hull office. The role will include providing support for internal and external customers along with resolving fault requests remotely, configuring software and basic networks, and assisting end users remotely.

Benefits

  • Competitive Salary
  • Career pathways to support continual personal development
  • Pension scheme
  • Aviva health scheme which includes access to Digital GP
  • Discounts on health assessments via Nuffield Health
  • Life cover
  • Employee discount on security for your home
  • Employee Discount Scheme, which is applicable to over 900 of the UK’s top retailers, including travel, groceries, gym memberships, utilities and more
  • Cycle to work scheme which can save up to 43% on the cost of a bike

The Role

To provide Technical Support to installation and service engineers along with end users. The role will be office based.

  • Troubleshooting software faults
  • Administration of centralised software and cloud based services
  • Liaising with 3rd party support providers
  • Setting up and configuring software
  • Providing other services such as but not limited to; end user basic training, liaising with our Elite Desk/National Service Bureau/Control & Command Centre teams, updating trackers, bulk remote changes
  • The majority of software supported will be of a CCTV/Control nature. However other software such as but not limited to Care Systems, Access Control & Intruder Alarms will also be supported.

The Candidate

  • Experience within a support role would be ideal but not required
  • Experience with IT/Network based equipment is desired
  • A good knowledge of Windows Based PC’s and/or Servers is required. (Mainly Windows 7 & 10)
  • Attention to detail and good organisational skills
  • Ability to work with both technical and non-technical staff
  • Work on your own and as part of a growing team

SECOM Plc is an equal opportunity employer.