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Maintenance Planner

We are currently looking for a maintenance planner to work in our busy National Service Bureau, reporting directly to the National Service Bureau team leader.


  • Competitive salary (DOE)
  • Office and remote working from home
  • Pension scheme
  • Aviva health scheme
  • Life cover
  • Employee discount on security for your home
  • Employee Discount Scheme, which is applicable to over 900 of the UK’s top retailers, including travel, groceries, gym memberships, utilities and more.


  • Co-ordinates daily activities and routes through map-based planning on SECOM’s operating platform
  • To ensure daily targets are achieved
  • Administer PPM email address to ensure updates are made and bookings via email are acknowledged
  • PPM documentation and domestic letters are prepared and managed
  • Planning of diary with NSB call planners to meet companies and client’s expectations
  • Ensure client order numbers are inputted in PPM calls where required.
  • Cross referencing of SECOM operating platform
  • Daily management of engineer’s workflow to ensure this is followed
  • Forward planning of all critical account and domestic customers to ensure these are communicated and calls placed on the operating platform with promise times
  • Daily management of domestic PPM enquiries both from email and telephone calls
  • To improve the quality of service delivery, ensuring PPMs are carried out within the required timescales (performance management).
  • Ensure PPM replans are managed effectively and completed within timescales
  • Ensure any portal documentation pertaining to PPMs are uploaded as required.
  • Where applicable, ensure any site documentation (RAMs, centre passes etc) are provided prior to attendance to ensure our engineers have access to the clients’ premises.
  • Ensure daily handovers are communicated to management along with any further reporting required.
  • Health and safety, enforcing standards, completing all e-learning modules.

Skills and experience

  • Ownership & accountability
  • Teamwork
  • Customer care & professionalism
  • Planning and organising
  • Performance & deadline oriented
  • Communication skills
  • Attention to detail
  • Adaptability

The maintenance planner will ideally have a minimum of two years’ experience and a proven track record of success in a customer delivery role. He or she will be highly customer orientated and have a driven, can-do approach. Experience of the fire and security industry is preferred and experience of a fast-moving service environment with similar characteristics to SECOM (large field force, large service desk, impact of service quality, compliance etc.) would be an advantage.