We currently have 4 vacancies for an Installation Supervisor in various locations. Reporting directly to the Regional Installation Manager, the main function of the role is to provide and achieve the customer service objectives of the company and improve Installation performance, productivity and maintain installation margins.
Aviva health scheme which includes access to Digital GP
Discounts on health assessments via Nuffield Health
Employee discount on security for your home
Employee Discount Scheme, which is applicable to over 900 of the UK’s top retailers, including travel, groceries, gym memberships, utilities and more
Cycle to work scheme which can save up to 43% on the cost of a bike
Company property e.g., laptop, phone & plant (drills etc.)
Local area coverage
Travel time paid
Fully expensed vehicle
Responsible for customers and their installations within primary area
Manage a team of field based resource via site visits and team briefs
Provide regular feedback to planning and management team of ongoing projects.
Liaise with RIM to ensure margins are met
Daily priority of contract review of sales orders including required follow up daily priority review of kits leaving stores
Ensure all audits and installations meet the require standard
Manage staff in an effective and positive manner ensuring productivity and quality is to the highest standards and monitor strengths and weakness of engineering teams.
Maintain engineering resource and ensure adequate capacity and skill levels to deliver a quality service whilst promoting the good will of the company.
Manage, maintain and analyse the results of quality audits
Maintain the total care of internal and external customer service throughout the region
Manage and carry out periodic inspections of company assets including materials, tools, equipment and fleet of vehicles
Manage health and safety of their team
Any other duties in line with the role and reasonable requests by management
Be aware of health and safety on site and work in a professional manner at all times, including the use of portable access plant such as Step ladders Extension ladders Podium steps Collapsible towers Scissor lifts Cherry pickers and Self-propelled booms
Knowledge and experience
The role would ideally suit a commercially and technically aware individual who is able to demonstrate a high level of confidence, self-motivation and initiative, to resolve issues and proactively avoid problems.
Previous experience in a leadership role or similar would be preferred as would good leadership, communication and customer facing skills and a flexible and willing approach to work.
The ability to work with National Account Managers and Regional Sales force is necessary.
Good working knowledge of industry standards and the ability to remotely manage and motivate a team of engineers are required.
A good knowledge of Microsoft Word, Outlook and Excel is necessary