Benefits
- Competitive salary (DOE)
- Pension scheme
- Aviva health scheme
- Paid sick leave and death in service
- Employee discount on security for your home
- Reward scheme membership, which is applicable for hundreds of different retailers, allowing employees to make savings on things that matter to them
Key Result Areas
- To improve the quality of our customer experience to SECOM customers, ensuring all installations on programme of works, small works, first time fix rates and replans are improved and delivered
- Accurate Daily Forecasting and collection of all compliance documentation
- Communicate with all customers for arrival dates and times and PM/Supervisors to ensure delivery times are met
- Responsible for monitoring, uploading all documentation onto SECOM’s operating platform and client’s portals
- Understand and respond to all customers SLA’s and KPI agreements by reviewing SECOM’s operating platform. (Performance management)
The Role
- Planning of all Installations with daily engagement with the PM/Supervisors to ensure hand over dates and programme of works are met
- Updating of the SECOM operating platform to ensure total transparency across the business of all regional and National installations
- Daily updating of MIS (labour, material, invoicing schedules) is required for month end processes and reconciliation
- Raising of P/O for subcontract labour
- Managing of Installation queues and Work in Hand queues on the SECOM operating platform to maximise revenue
- Update and collate Un-invoiced order reports for IM, ISM and HQ
- Update MIS and SECOM operating platform with all job pack information and documentation
- Management of all Premier account Installations with the PM/regional supervisors
- Daily update of all portals, logging on and off, reporting of job progress for conference calls, uploading of documentation
- Check daily collection of parts and PUDO collection and advise engineers to collect
- Management of snagging, over runs, or replans with PM’s/supervisors
- To communicate with all departments on the progress of each job via the SECOM operating platform and Field app
- Management of area team IE holiday and sickness or any down time by adding exclusions on the Gantt
- Responsibility to ensure the team collect parts from PUDO or Royal Mail pick up point.
- To successfully mobilise new roll out programmes to meet programme of works and deadline dates
- Service and Installation organisation must follow the effective and efficient process for ordering parts and delivering them to site as required. In conjunction with Central Stores and Distribution
- Invoicing schedules to be verified weekly
The Applicant
We are looking for a candidate with a keen attention to detail, works on their own initiative, and have a driven, can-do approach with an aptitude for further progression.
- Ownership, result driven mentality
- Customer care/facing skills
- Accountability and Responsibility
- Decision making
- Deadline orientated
- Planning and organising
- Communication Skills
- Teamwork
- Adaptability
SECOM Plc is an equal opportunity employer.