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Installation Administrator

Location: Crawley Department: Admin
We are currently looking for an Installation Administrator to work from our busy Crawley office.


  • Competitive salary (DOE)
  • Pension scheme
  • Aviva health scheme
  • Paid sick leave and death in service
  • Employee discount on security for your home
  • Reward scheme membership, which is applicable for hundreds of different retailers, allowing employees to make savings on things that matter to them

Key Result Areas

  • To improve the quality of our customer experience to SECOM customers, ensuring all installations on programme of works, small works, first time fix rates and replans are improved and delivered
  • Accurate Daily Forecasting and collection of all compliance documentation
  • Communicate with all customers for arrival dates and times and PM/Supervisors to ensure delivery times are met
  • Responsible for monitoring, uploading all documentation onto SECOM’s operating platform and client’s portals
  • Understand and respond to all customers SLA’s and KPI agreements by reviewing SECOM’s operating platform. (Performance management)

The Role

  • Planning of all Installations with daily engagement with the PM/Supervisors to ensure hand over dates and programme of works are met
  • Updating of the SECOM operating platform to ensure total transparency across the business of all regional and National installations
  • Daily updating of MIS (labour, material, invoicing schedules) is required for month end processes and reconciliation
  • Raising of P/O for subcontract labour
  • Managing of Installation queues and Work in Hand queues on the SECOM operating platform to maximise revenue
  • Update and collate Un-invoiced order reports for IM, ISM and HQ
  • Update MIS and SECOM operating platform with all job pack information and documentation
  • Management of all Premier account Installations with the PM/regional supervisors
  • Daily update of all portals, logging on and off, reporting of job progress for conference calls, uploading of documentation
  • Check daily collection of parts and PUDO collection and advise engineers to collect
  • Management of snagging, over runs, or replans with PM’s/supervisors
  • To communicate with all departments on the progress of each job via the SECOM operating platform and Field app
  • Management of area team IE holiday and sickness or any down time by adding exclusions on the Gantt
  • Responsibility to ensure the team collect parts from PUDO or Royal Mail pick up point.
  • To successfully mobilise new roll out programmes to meet programme of works and deadline dates
  • Service and Installation organisation must follow the effective and efficient process for ordering parts and delivering them to site as required. In conjunction with Central Stores and Distribution
  • Invoicing schedules to be verified weekly

The Applicant

We are looking for a candidate with a keen attention to detail, works on their own initiative, and have a driven, can-do approach with an aptitude for further progression.

  • Ownership, result driven mentality
  • Customer care/facing skills
  • Accountability and Responsibility
  • Decision making
  • Deadline orientated
  • Planning and organising
  • Communication Skills
  • Teamwork
  • Adaptability

SECOM Plc is an equal opportunity employer.