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HSS Security Service Engineer – Kent

Location: Kent Department: Engineers
We are currently seeking a HSS Security Service Engineer to work from our busy Hainault Office. Reporting directly to the regional Operations Manager, the role will entail the service and maintenance of Security Systems, access IP CCTV and VMS Platforms.


  • Competitive salary
  • Pension scheme
  • Aviva health scheme which includes access to Digital GP
  • Discounts on health assessments via Nuffield Health
  • Life cover
  • Employee discount on security for your home
  • Employee Discount Scheme, which is applicable to over 900 of the UK’s top retailers, including travel, groceries, gym memberships, utilities and more
  • Cycle to work scheme which can save up to 43% on the cost of a bike
  • Company property e.g., laptop, phone & plant (drills etc.)
  • Local area coverage
  • Travel time paid
  • Fully expensed vehicle
  • Fuel card

The Role

  • Attend and undertake servicing of security systems, access, IP CCTV and VMS Platforms
  • Attend sites and undertake reactive fault-finding visits and maintenance of installed products
  • Understand specifications, drawings and design standards to ensure the systems are installed to the clients brief and standard
  • Solution finding and problem-solving mentality and methodology
  • Meet deadlines including predefined target times, first fix dates and PMV dates
  • Communicate clearly and concisely with the service team and management regarding customer issues or site problems
  • Carry out all paperwork and electronic reporting to the service team promptly
  • Present a professional appearance at all times
  • Active team member of on call service rota
  • Commercial awareness to ensure the job is delivered within the timescale allocated

The Candidate

  • Good timekeeping
  • Customer orientated
  • Good communication skills
  • Ability to work as part of a team
  • Effective verbal and written skills
  • Computer literate


  • Experience in servicing of security alarm systems, CCTV and Access
  • PMV delivery of inspections
  • Hold current qualifications or have relevant experience in security alarm systems
  • Full UK Driving Licence
  • Knowledge of Galaxy Intruder, IP CCTV & Access Control systems
  • Pacom equipment knowledge would be advantageous
  • Understanding of service delivery and current standards

SECOM Plc is an equal opportunity employer.