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National Accounts Fire Project Manager

The National Accounts Fire Project Manager/Coordinator will have a proven track record of success in a Fire & Security Customer delivery role, you could be a senior engineer looking to progress into project management role.


  • Competitive salary (DOE)
  • Pension scheme
  • Aviva health scheme
  • Paid sick leave and death in service
  • Employee discount on security for your home
  • Reward scheme membership, which is applicable for hundreds of different retailers, allowing employees to make savings on
    things that matter to them

Prime Purpose

Serve as a primary contact to meet our customer needs, to manage Fire and security Operations and responsible for the effective and successful management of labour, productivity, Installations and to improve our customer experience. A primary field engagement role with some expectancy of office/home-based working, the role is to drive performance of the team through daily communication and field accompanied visits. Reporting to Senior Management within the region and across national accounts

Key Result Areas

PPM and reactive calls completed on site and to customer’s satisfaction

  • Planning and delivery of all Fire and Emergency lighting Installations and PPM schedules with NSB, regional PMs and delivery
  • Contract monthly performance review and corrective action
  • Communicate with all relevant employees to ensure delivery times are met
  • Carry out NODS reviews and quotations to a compliant standard
  • Commercial awareness
  • Set targets to meet customers SLA’s and KPI’s
  • Delivering first class customer service to improve retention and growth of key accounts and Fire
  • Improving productivity and delivering margin improvement throughout the business

Key Tasks & Responsibilities

  • Coordinate activities to include all disciplines where a multi-faceted attendance is required that affect the operational decisions and the business
  • Process all observation reports and recommendations to quote stage and delivery within set
  • PPM compliance must be attained and managed each month
  • Meet all new installation deadlines by resourcing labour and equipment effectively and in line with budgeted expectation
  • Control any margin erosion
  • To implement and embed best practices by fully utilising SECOM’s operating platform, adopt new processes and embed changes as necessary.
  • Diary planning with NSB to meet with companies and clients
  • To improve the quality of service delivery to SECOM customers, ensuring first time fix rates are improved and ensuring PPMs and critical works are carried out within the required scope (performance management)
  • To ensure the Regional organisation has the engineering capability to support the culture and process changes
  • Enforce health and safety

Setting Business Direction

  • Conceptual – understand the wider picture.
  • Strategic – determines and
  • Customer awareness – who is the customer (internal or external), what are their needs, how are they best
  • Analytical – breaks down problems/ challenges into their essential
  • Commercial – Impact of P/L and Trading to the UK Operation


  • Goals – set clear goals and develops strategies to achieve these efficiently and
  • Flexibility and adaptability – works effectively in a variety of situations, appreciates different
  • Assertiveness – strongly pushes forward and overcomes obstacles where necessary.
  • Self confidence – belief in one’s own ability to achieve a successful

Top Skills and Proficiencies

  • Planning and organising
  • Ownership and accountability
  • Communication skills
  • Influencing and leading
  • Deadline focused
  • Teamwork
  • Adaptability
  • Decision making
  • Conflict Management
  • Performance management
  • Leadership

SECOM Plc is an equal opportunity employer.