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National Accounts Fire Project Manager

The National Accounts Fire Project Manager/Coordinator will have a proven track record of success in a Fire & Security Customer delivery role, you could be senior engineer looking to progress into project management role.

Prime Purpose

Serve as a primary contact to meet our customer needs, to manage Fire and security Operations and responsible   for the effective and successful management of labour, productivity, Installations and to improve our customer experience. A primary field engagement role with some expectancy of office/home-based working, the role is to drive performance of the team through daily communication and field accompanied visits. Reporting to Senior Management within the region and across national accounts

Key Result Areas

 PPM and reactive calls completed on site and to Customer’s satisfaction

  • Planning and delivery of all Fire and Emergency lighting Installations and PPM schedules with NSB and regionals PM and delivery
  • Contract monthly performance review and corrective action
  • Communicate with all relevant employees to ensure delivery times are
  • Carry out NODS reviews and quotations to a compliant standard
  • Commercial awareness
  • Set targets to meet customers SLA’s and KPI’s
  • Delivering first class customer service to improve retention and growth of key accounts and Fire within the
  • Improving productivity and delivering margin improvement throughout the business in conjunction with Key relationship

Key Tasks & Responsibilities

  • Co-ordinates activities to include all disciplines where a multi-faceted attendance is required that affect the operational decisions and Business
  • Process all observation reports and recommendations to quote stage and delivery within set
  • PPM compliant each month must be attained, managed and
  • Meet all new Installation deadlines by resourcing labour and equipment effectively and in line with budgeted expectation.
  • Control any margin erosion of any new Fire
  • To implement and embed best practices by fully utilising Secom’s Operating platform, Implement, adopt new processes and embed changes as necessary.
  • Planning of diary with NSB to meet companies and client’s
  • To improve the quality of service delivery to Secom customers, ensuring first time fix rates are improved and ensuring PPMs and critical works are carried out within the required (Performance management).
  • To ensure the Regional organisation has the engineering capability to support the culture and process changes
  • Health and Safety, enforcing

Setting Business Direction

  • Conceptual – understand the wider picture.
  • Strategic – determines and
  • Customer awareness – who is the customer (internal or external), what are their needs, how are they best
  • Analytical – breaks down problems/ challenges into their essential
  • Commercial – Impact of P/L and Trading to the UK Operation


  • Goals – set clear goals and develops strategies to achieve these efficiently and
  • Flexibility and Adaptability- works effectively in a variety of situations, appreciates different
  • Assertiveness – strongly pushes forward and overcomes obstacles where necessary.
  • Self Confidence – belief in one’s own ability to achieve a successful

Top Skills and Proficiencies

  • Planning and organising
  • Ownership & Accountability
  • Communication Skills
  • Influencing and Leading
  • Deadline orientated
  • Team work
  • Adaptability
  • Decision making
  • Conflict Management
  • Performance Management
  • Leadership