SECOM Security, who are a leading global security Company, requires shift staff to review and Monitor systems for our client base, seven days a week, 365 days a year.
The operation is based and located at our head office at Kenley in Surrey. We are looking for new candidates to join our existing team!
The Benefits
- Competitive salary
- On successful completion of probation a monthly attendance bonus
- Paid annual leave
- Extensive training on the latest technology
Review after 6 months successful probation period to include:
- Attendance Bonus and Performance scheme package
- SIA CCTV Licence
- PSA Licence
- Private healthcare
- Pension
- Death in Service
- Employee discount on security for your home
- Reward scheme membership, which is applicable for hundreds of different retailers, allowing employees to make savings on things that matter to them
Responsibilities
- The position is a 4 on, 4 off shift-based role with that comprises of 2 days/2 nights followed by 4 days off
- Managing controlled access via Video Management platform
- Monitoring and processing electronic alarm signals
- Provide a highly professional standard of customer care within the telephone service we provide to our clients in line with the security protocols required
- Provide reports in a timely and professional manner and meeting KPI targets
- Liaise with the emergency services when necessary
- Stay current with system information, changes and updates
- Monitor CCTV and take the appropriate action in a speedy manner
- Managing clients expectations in what can sometimes be a very active environment
- Acting and communicating in a clear and professional manner at all times
The Applicant must have the following attributes
- Be Self Motivated
- Flexible in their Approach to their Duties
- Have good communications skills
- Have good interpersonal skills
- Customer focused
- Pragmatic in their approach to problem solving
- Display good team skills
The following qualities/experiences are advantageous:
- Computer literate (Word, Excel and Google Docs)
- Experience with customer service or within a control room
Conditions of employment
- You are expected to wear full uniform (no trainers)
- Full Security vetting
SECOM Plc are an equal opportunity employer