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Control Room Operator

Location: Kenley Department: Security
SECOM Security, we are a leading global security Company, requiring shift staff to review and Monitor systems for our client base, 24/7, 365 days a year. Our operation is based and located at our head office at Kenley in Surrey. We are looking for new candidates to join our existing team!

The Benefits

  • Starting salary of £24,000.
  • Monthly attendance bonus and performance scheme (on successful completion of probation)
  • Extensive training on the latest technology
  • Attendance Bonus and Performance scheme package
  • SIA CCTV Licence
  • PSA Licence
  • Pension scheme
  • Aviva health scheme
  • Life cover
  • Employee discount on security for your home
  • Employee Discount Scheme, which is applicable to over 900 of the UK’s top retailers, including travel, groceries, gym memberships, utilities and more

The Role

  • The position is a 4 on – 4 off 12hr shift-based role with that comprises of 2 days/2 nights followed by 4 days off on a rolling shift pattern.
  • Managing controlled access via CCTV.
  • Respond to alarm activations and issue alarm resets.
  • Provide a professional standard of customer care on the phone
  • Provide reports in a professional manner and meeting KPI targets.
  • Liaise with the emergency services, clients, Engineers, partner agencies and internal departments.
  • Stay current with system information, changes and updates.
  • Monitor CCTV and take the appropriate action in a speedy manner.
  • Managing client’s expectations in what can sometimes be a very active environment.
  • Acting and communicating in a clear and professional manner while adhering to the SECOM’s security protocols at all times

The Candidate

  • Be Self Motivated
  • Flexible
  • Have good communication and interpersonal skills
  • Have GCSE level English language or equivalent
  • Customer focused
  • Logical in their approach to problem solving
  • Display good team skills
  • Computer literate (Word, Excel and Google Docs)
  • Experience with Customer Service or within a Control Room

SECOM Plc are an equal opportunity employer